Terms & Conditions

Please read these terms and conditions carefully before completing and returning our booking form. Once a completed booking form has been accepted in writing by Fish and Forage all the persons named on the booking form will have entered a binding contract on the basis of these terms and conditions. If you have any questions about them please do not hesitate to contact us.

1. Definitions
."The client" means the person or persons named on the booking form. "Event" means one of Fish and Forage's instructional experiences. "Booking form" means one of Fish and Forages booking forms.

2. Agreement
Agreement on the basis of these terms and conditions arises upon the fulfilment of the following:
a) Receipt by Fish and Forage of a properly completed booking form accompanied by the payment or deposit specified by that booking form.
b) Clearance of the payment or deposit into Fish and Forage bank account.
c) Acceptance by Fish and Forage in writing.
d) Fish and Forage reserves the right, in its absolute discretion and without the need to give reasons, to refuse to accept a booking. In such circumstances no agreement arises and Fish and Forage will return any payment accompanying the booking from.
e) The agreement is between Fish and Forage and the client and is the sole agreement between those parties. No variation of these terms and conditions shall be applicable unless agreed in writing by Fish and Forage before the relevant Event.
f) The person signing the booking form shall be deemed to sign that form for him/herself and as agent for all other persons listed on that form and warrants that he/she is appointed agent for that purpose.
g) The agreement is governed by English law.

3. Payment
Payment must be made, in full prior to the event date and accompanied by a booking form.

4. Prices
Whilst every effort is made to limit prices to those given in the booking form, Fish and Forage reserves the right to alter prices should its costs in hosting an Event increase for reasons beyond its reasonable control (including, without limitation, the cost of labour, transport and materials).
a) In the event that a price is altered the client will be notified as soon as reasonably possible and the balance of the altered price will be payable on the same terms as the original price.
b) In the event of the price being increased by 15% or more the client may opt to cancel the booking and will be then entitled to a refund of all monies then paid.

5. Cancellation by client
If the booking is cancelled by the client (for any reason) the following cancellation charge will arise:
a) Cancellation more than 4 weeks before the event will result in a 20% administration fee being deducted from the refund.
b) Cancellation less than 4 weeks before the Event 100% of the fee is payable

The client acknowledges that it is reasonable for such penalties to arise given the need for Fish and Forage to make preparations for an Event substantially in advance of the date of the event.

6. Cancellation/alteration of a Wild Event by Fish and Forage
An Event is, by its very nature, at the mercy of natural variables, including the weather. Whilst every reasonable effort is made to deal with such contingencies there may be occasions when Fish and Forage, through no fault of its own, is forced to cancel an Event before it starts but at short notice. In these circumstances the client will be offered the option of the return of monies paid, or the opportunity to participate in a comparable Event on another date.

Similarly there maybe occasions when, for no fault of its own, Fish and Forage is forced to bring an Event to an early close. In these circumstances the client will be offered the opportunity to participate in an Event of comparable duration to the time lost, at no extra cost.

An Event is in part a social event and benefits from the presence of a critical number of persons. If Fish and Forage, in its absolute discretion and without need to give reasons, determines that a critical number will not be present it reserves the right to cancel an Event at short notice. In these circumstances the client will be offered the option of the return of monies paid or the opportunity to participate in a comparable Event on another date.

All Events are hosted by experienced and capable leaders, some of whom are know to the wider public. If an Event is advertised as hosted by a recognised personality Fish and Forage accepts that the client has the right to expect to meet that person. If he/she becomes unavailable the client will be offered the option of the return of monies paid or the opportunity to participate in a comparable Event on another date.

The client acknowledges that all the circumstances in which Fish and Forage may be forced to alter or cancel an Event resulted from factors beyond Fish and Forage's control. In return for Fish and Forage undertaking to give the maximum amount of notice that circumstances allow, the client accepts that Fish and Forage is not liable for any losses arising as a result of cancellation or alteration.

7. The conduct of an event
The client acknowledges that during an Event he/she is required to submit to the reasonable instructions and leadership of Fish and Forage, save that parents, teachers and those in comparable roles in respect of children attending a Wild Event must maintain control of those children, to the satisfaction of Fish and Forage.

The client acknowledges that persons attending an Event are entitled to expect a high standard of conduct and regard for personal well being on the part of all clients. For this reason the client accepts that Fish and Forage may, in its absolute discretion and without the need to give reasons, arrange for him/her to be removed from an Event, if necessary against his/her will. Circumstances in which this might occur include (without limitation) disorderly or abusive conduct; intoxication; failure of control over children; inadequacy of clothing or equipment; incapacity or inability to meet the rigours of an Event.

In such circumstances the client will not be entitled to a refund of monies and Fish and Forage will not be liable for any losses so resulting. The client will on demand reimburse Fish and Forage its reasonable costs of effecting his/her removal.

8. Liability
Events take place in the open countryside and shoreline and are by their very nature not absolutely free from hazard. Fish and Forage makes every effort to minimise risk to clients and instructs clients in the safe negotiation of such risks as may remain. Consequently, the client acknowledges that there are circumstances in which an accident could befall a client without Fish and Forage being at fault and accepts that he/she is taking part in an Event at his/her own risk.
a) Fish and Forage only accepts liability for physical injury to a client that is shown to result from negligence on the part of Fish and Forage.
b) The client acknowledges that other loss, damage and expense (including, without limitation, loss of money, loss or damage to clothes and possessions, losses arising on the cancellation of a booking and the expense of delay) however arising is not the responsibility of Fish and Forage and that Fish and Forage's liability is limited accordingly.

9. Insurance
Fish and Forage is covered to a level of £5,000,000 for Public Liability. The client is strongly advised to take out personal insurance of the type available to holiday makers, to cover the risks ordinarily covered by such policies, including personal injury, loss of belongings and money and cancellation.

10. Complaints
In the unlikely event that a client has cause for complaint about an Event, the complaint should be made to a representative of Fish and Forage during the event in order that corrective action can, if necessary, be taken. The client acknowledges that is unreasonable to take no action during an Event but to complain later.

However should a problem not be resolved, complaint should be made in writing within 28 days of the relevant Event. To the extent permitted in law Fish and Forage will not be liable in respect of claims first intimated later than 28 days from the close of the relevant Event.

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